Meet the Founder

Victoria founded Highwood Consulting to help enterprise clients create customer experiences that deliver concrete financial outcomes. As one of the world's deepest experts in customer experience, Victoria spent almost a decade at McKinsey & Company, where she built its portfolio of customer experience AI-enabled technology assets, including its proprietary Journey Pulse and Experience DNA assets, which accelerated the financial impact of customer experience investments. She counseled 120+ Fortune 500 executives on how to deploy these assets.

As a partner at McKinsey & Company, she helped corporate clients design and execute enterprise-wide customer-centric programs that drove concrete financial metrics. She and her teams delivered multi-year programs built around AI-enabled diagnostics, agile cross-functional journey teams, culture change, and advanced analytics engines. They also designed and implemented AI-enabled systems that provided automated, personalized customer interactions.

Prior to McKinsey, Victoria spent more than a decade at Forrester, where she led the global customer experience practice and launched the firm's global consulting business. In her previous role, she was a management consultant at Kearney, where she led cross-functional teams in executing enterprise-wide change programs.

Victoria lives in Denver with her husband and two children. She loves to hike in Red Rocks and ski in Vail Valley.